1. Before the first credit is processed
You may request cancellation within seven calendar days of purchase for a full refund if no material has been submitted and no deal credit has begun automated processing. Contact us before submission if you do not want processing to start.
2. After processing starts
Once any Controlled Deal in a pack begins automated processing, the pack is generally non-refundable for change of mind. The first deal is part of the displayed pack total. Remaining unused credits continue to be available until their stated expiry and cannot be exchanged for cash, transferred, split into individual refunds or rolled over.
3. After delivery
After a deliverable is made available, the order is generally non-refundable because it is a customized digital service. This does not apply to duplicate charges, a material failure to supply the purchased service, or rights that applicable law requires.
4. Failed automated delivery
If SharpWave cannot complete a started automated review after reasonable reprocessing, it will restore the affected credit or refund the reasonable value of that credit. Temporary downtime, incomplete material, safety review, payment verification or customer changes pause processing and do not by themselves create a refund right.
5. Quality remedy
Report a material factual or processing defect within seven calendar days of delivery. Include the order ID, affected finding and evidence of the defect. SharpWave will first reprocess, correct or re-deliver the affected portion when that is a reasonable cure. If it cannot cure a material service failure, it will issue an appropriate credit restoration, partial refund or full refund. Disagreement with an automated risk judgment, BLOCKING state, organization rule or commercial recommendation is not by itself a defect.
6. Non-refundable items
- Completed or started automated Controlled Deals and accessed customized outputs.
- Unused credits after the pack validity period expires.
- Work made unusable by inaccurate, incomplete or unauthorized customer material.
- Requests outside one Controlled Deal, including a new buyer, service or materially different opportunity.
7. How to request a refund
Email support@sharpwaver.com with the order ID, payer email, reason and requested remedy. Do not send full card details. SharpWave aims to acknowledge a complete request within five business days. Approved refunds return to the original payment method through Stripe; bank and card-network processing time is outside SharpWave’s control.
8. Chargebacks and abuse
Contact SharpWave first so it can investigate and preserve the audit trail. A chargeback does not expand your contractual refund right. Fraudulent, duplicate or abusive claims may lead to account suspension, while legitimate statutory dispute rights remain unaffected.